Return Policy

Exchange or Return of Goods

Thank you for shopping at our store. Please read the rules below to ensure efficient handling of all requests.

1. Basic Terms and Deadlines

• You have 7 days from the date of receiving the shipment to report a return or complaint.
• Return without giving a reason is possible only for new, unopened, unused products in their original undamaged packaging along with all accessories.
• Exchange or return due to a defect is always accepted when the product is damaged, faulty, or does not match the description.

2. Who Covers the Cost of Return Shipping?

• When the product is defective: We bear the full cost of return shipping and the cost of sending the replacement product.
• When you return a product for personal reasons (e.g., change of mind): The customer bears the cost of sending the product back to us.

3. Method of Refund

• All refunds are made exclusively in the form of Cash on Delivery on your next order, or in a mutually agreed individual manner.
• The refund covers the value of the purchased products. The initial shipping cost is not refundable unless the error is on our side.

4. Key Special Rules

• For hygiene and safety reasons, electronic products (e‑cigarettes) and e‑liquids that have been opened or used are NOT eligible for return for reasons other than a manufacturing defect.
• We only accept Cash on Delivery for shipments.

5. Return or Exchange Procedure To start the process, contact our Customer Service:

• Email:
  
• In your message, be sure to include:
  • Your order number.
  • The reason for the return/exchange.
  • In the case of a complaint – attach clear photos or a video documenting the issue.

After receiving your report, our consultant will send you further instructions, including the return address.

We hope this policy is clear to you. Should you have any questions, we are at your disposal via the email address above.